Billing Policy

At Williams & Locke Physiotherapists, we aim to provide transparent, hassle-free billing to support your physiotherapy journey with ease and confidence.

We Are a Cash Practice Charging Medical Aid Rates

We operate as a cash-based physiotherapy practice, which means:

• Payment is required at the time of your appointment.
• We charge rates recommended by medical aids.
• After payment, you will receive a detailed invoice which you can use to submit a claim to your medical aid provider for reimbursement, subject to your scheme’s rules and benefits.

Why We Follow a Cash Practice Model

Many medical aid providers have different claim processing systems and timelines.

Operating as a cash practice allows us to:

• Focus on delivering high-quality, uninterrupted care
• Minimise administrative delays
• Ensure pricing consistency across all patients
• Provide faster and more flexible scheduling

How to Claim from Your Medical Aid

Once you’ve paid for your session, we’ll issue you with a statement/invoice that includes all the necessary treatment and diagnostic codes. You can then submit this to your medical aid for reimbursement, depending on:

• Your available Medical Savings Account (MSA)
• The benefits and rules of your medical aid scheme

If you’re unsure about your coverage, we recommend contacting your medical aid provider before your appointment.

Accepted Payment Methods

We accept the following payment options:

• Cash
• Credit & Debit Cards

Booking and Cancellation

You can book an appointment conveniently through our online booking system. If you need to cancel or reschedule, please let us know at least 24 hours in advance to avoid a cancellation fee.

Feel free to contact us via email or WhatsApp if you have any billing-related questions or need help with medical aid reimbursements.