FAQs

How long is a consultation?

First or new assessments are 45-60 minutes including treatment, and follow up sessions average 45 minutes.

What do I need to bring to the consultaion?

You are required to bring along personal and medical aid information to complete forms for new patients as well any X-rays, scans or relevant blood test results.

While COVID-19 is still ongoing, please bring a towel to place on the bed for your comfort.

What should I wear to the appointment?

As you are required to exposes the area to be treated appropriately, please bring or wear suitable clothing to aid this.  EG. Bring/wear shorts for lower leg injuries, or tank type top for neck or shoulder problems for ladies.  Gentleman can just remove the shirt.

How can I pay for my consultation?

As a ‘cash practice’ you are not required to pay with physical cash although it is an option, we do have a speedpoint device to take card payments.

Can I claim from my medical aid after paying for my consultation?

Yes you are able to claim from your medical scheme to receive a refund for the consultation, subject to your relevant schems rules or Medical Savings Account status.

Do we accept medical aid for payments?

We are a cash practice, which means you must settle your account after each appointment and then claim back from your relevant medical scheme.  We do charge at the medical aid rate for treatments and assessments done.

How long do I have to claim from my medical scheme before it becomes a “stale claim”?

Most medical schemes allow you to claim up to 3 months from date of service before the claim would be deemed ‘stale’ and would not be eligible for refund.

How do I book an appointment?

Bookings can easily be done via our online booking link, via our WhatsApp number 079 510 8634, email admin@wililamslockephysio.co.za, email via contact form on our website, or by calling any of the practice numbers 011 454 5800 or 079 510 8634

Can I reschedule my appointment?

Yes you may with at least 2 hours notice to avoid penalty.  You can easily reschedule using the link on the email that you receive which confirmed your original booking, alternatively you contact the practice directly.